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Frequently
Asked Questions
Once an order has been confirmed, it can't be modified or adjusted.
Reach out to rita@shredtimes.com with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible.
Cancellations are not guaranteed.
Every order is subject to review. The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.
Shredtimes.com accepts all major credit cards including: Visa, MasterCard, American Express, Discover, and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.
Payment by transfer is possible if you have an Indonesian bank card. Contact us to have details of bank account.
Payment in cash when collecting the product from the store.
Address updates can be requested during 24 hours to mail rita@shredtimes.com, but are not guaranteed. Please review your information before you checkout.
Orders are processed Monday – Friday and shipped within 3-10 business days. Excluding the weekend and major holidays.
Yes. Orders shipped outside Indonesia are subject to non-refundable customs duties/taxes.
Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.
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You have up to 7 days upon delivery to return items purchased on shredtimes.com
Reach out to rita@shredtimes.com with your order number.
Please contact rita@shredtimes.comwithin 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.
In order to identify the best fit, please visit our size guide.
Stickers are provided in online orders, but are not guaranteed as they are provided based on availability.